Getting Help

We offer multiple ways to get help with Qualflare, from self-service resources to direct support.

Choosing the Right Support Path

I need to...	Go to
Learn how something works	Documentation or How-to Guides
Find an answer quickly	FAQ
Fix an error or unexpected behavior	Troubleshooting Guide
Get help from the community	GitHub Discussions
Report a bug	GitHub Issues
Request a feature	GitHub Discussions
Get direct help (urgent or blocking)	Contact Support

Self-Help Resources

Documentation Search

Search our documentation to find answers to most questions:

• Quick Start - Get up and running in minutes
• Concepts - Understand Qualflare entities and how they relate
• How-to Guides - Step-by-step instructions for common tasks
• Reference - Detailed feature documentation
• CLI Tool - Command-line interface documentation

Tip

Use the search bar in the top-right corner of any documentation page to quickly find relevant content.

FAQ Section

Visit our Frequently Asked Questions for answers to common questions about:

• Account and billing
• Test management
• Integrations
• CLI usage
• Troubleshooting

Troubleshooting Guide

Check the Troubleshooting Guide for solutions to common issues:

• Authentication problems
• Test upload failures
• CI/CD integration issues
• Performance problems

CLI Reference

For CLI tool questions, see the CLI documentation:

• Installation guide
• Collect command
• Other commands
• CI/CD integration

Community Resources

GitHub Discussions

Join the conversation on GitHub Discussions:

• Q&A: Ask questions and get answers from the community
• Ideas: Share feature requests and discuss improvements
• Show & Tell: Show how you're using Qualflare

Before Posting

Before creating a new discussion, search existing threads to see if your question has already been answered.

Community Forums

Connect with other Qualflare users:

• Stack Overflow: Browse questions tagged qualflare or ask your own

Community Guidelines

When participating in community forums:

• Be respectful and constructive
• Search before posting
• Provide context and details
• Share solutions that worked for you

Direct Support

Support Email

For direct assistance, email us at:

• Support: support@qualflare.com
• Enterprise: enterprise@qualflare.com

Submit a Ticket

For tracked support requests, submit a ticket through our support portal:

• Login with your Qualflare account
• Provide detailed information about your issue
• Track progress and updates

Response Time Expectations

Plan Type	Initial Response	Resolution Time
Community	Community-driven	Variable
Standard	24-48 hours	3-5 business days
Enterprise	4 hours	24 hours
Critical*	1 hour	4 hours

*Available for Enterprise plans with blocking production issues

When to Contact Support

Contact support directly when:

• You've exhausted self-help resources
• The issue is blocking your workflow
• You need account or billing assistance
• You suspect a security vulnerability

Reporting Bugs

Bug Report Template

When reporting bugs via GitHub Issues, include:

Required Information:

• Summary: Brief description of the bug
• Steps to Reproduce:
  1. Step one
  2. Step two
  3. Step three
• Expected Behavior: What should happen
• Actual Behavior: What actually happens
• Environment:
  • Qualflare version (if applicable)
  • Browser and version (for web UI issues)
  • Operating system
  • CLI version (for CLI issues)

Helpful Information:

• Screenshots or screen recordings
• Error messages or stack traces
• Sample test files or configurations
• Console logs (for browser issues)

Bug Report Best Practices

• Search first: Check if the bug has already been reported
• One bug per issue: Don't group unrelated issues
• Be specific: Detailed reports help us reproduce and fix faster
• Use templates: Fill out all required fields in the issue template

Feature Requests

Submitting Requests

We welcome feature requests! Submit them via:

• GitHub Discussions - For discussing ideas
• GitHub Issues - Using the "feature request" template

What to Include

• Problem statement: What problem does this solve?
• Proposed solution: How should it work?
• Alternatives considered: What other options did you think of?
• Use case: How would you use this feature?

Voting on Requests

• Upvote existing feature requests you'd like to see implemented
• Comment with additional use cases or context
• Check if your request has already been submitted

Documentation Feedback

Reporting Docs Issues

Found an error in our documentation? Help us improve!

• Typos/Grammar: Use the "Edit on GitHub" link on any page
• Missing Content: Open a documentation issue
• Confusing Explanations: Let us know what needs clarification

Suggesting Improvements

We want to make our documentation as helpful as possible:

• What was missing: What would have helped you?
• What was confusing: What didn't make sense?
• Examples: Suggest scenarios or examples to add

Contributing

Want to contribute documentation? See our contributing guide for guidelines.

Still Need Help?

If you've tried the resources above and still need assistance:

1. Search again with different keywords
2. Check the troubleshooting guide for similar issues
3. Ask the community on GitHub Discussions
4. Contact support for direct assistance

Additional Resources

• Status Page: status.qualflare.com - Check for ongoing incidents
• Release Notes: GitHub Releases - See what's new